We always do our utmost to provide the very best service for our clients. However, on rare occasions, we recognise there may be times where our clients may not be entirely satisfied.
To ensure we put things right as soon as possible, please read our complaints procedure below, and rest assured, we will respond promptly and ensure complete satisfaction.
Upon completion of tree works, please inspect the work with Nigel or Lead Tree Surgeon to ensure everything has been carried out to our usual high standard.
If this is not possible, please inspect at your earliest convenience.
In the unlikely event there is anything you are not completely satisfied with, please contact us straight away in order that we can rectify any errors as soon as possible.
You may call us on 01268 565030 / 07886 872992 / 07939 440300; write to us at Carringtons Tree Surgery, Benfleet. Essex SS7 1LF; or email firstname.lastname@example.org, within 7 days of the works being completed.
We aim to respond within 3 days of receiving your complaint and will provide you with a date to remedy any issues raised. We will also inform you of the name of the person dealing with the complaint, and keep you informed during the process.
Where Carringtons Tree Surgery are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted Trader we have a range of support services available to us and to our customers. One of these services is access to an independent Alternative Dispute Resolution (ADR) service, which enables our customers to seek an impartial review of a complaint in the unlikely event that we are unable to resolve it between ourselves.
In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted Traders in the first instance on 0117 981 2929.
To arrange for a free consultation, please either;
- Call 01268 565 030 or 07866 872 992 or
- Click Here to Email us direct or
- Click Here to submit your enquiry online
Whether it’s advice on a plant or tree problem, or your garden needs a complete transformation, we can arrange a convenient time to discuss your requirements.
The initial visit will be followed by a written specification and costing for the work to be carried out. Upon acceptance of this quotation, the works will be arranged to be carried out on a suitable date for you.